Privacy Policy
Introduction
MLogs is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, and protect your information.
Last updated: 04/07/2025
Data Collection
Data we collect
- Account information: email, username, password (encrypted)
- Billing data: payment information via Stripe
- Server logs: player activities on your FiveM servers
- Screenshots: requested player screenshots
- Technical data: IP address, browser type, operating system
- Usage data: pages visited, features used
How we collect this data
- When you register and log in
- Via our script integrated into your FiveM server
- When using our dashboard
- Via cookies and similar technologies
- When interacting with our customer support
Data Usage
We use your data to:
- Provide our services: server monitoring, player management, screenshots
- Manage your account: authentication, billing, customer support
- Improve our services: performance analysis, development of new features
- Communication: important notifications, updates, support
- Security: fraud detection, protection against abuse
- Legal compliance: compliance with legal and regulatory obligations
Data Sharing
Who we share your data with
- Stripe: for payment processing (according to their privacy policy)
- Service providers: hosting, backup, technical support
- Legal authorities: only if required by law
What we do NOT do
- Sell your personal data to third parties
- Share your data with advertisers
- Use your data for unauthorized purposes
- Share your server logs with other users
Data Security
Security measures
- Encryption: SSL/TLS for all communications
- Secure storage: data encrypted at rest
- Controlled access: multi-factor authentication for employees
- Monitoring: 24/7 system monitoring
- Backups: encrypted and regular backups
- Audits: regular security tests
Your responsibility
You are responsible for keeping your login credentials confidential and not sharing them with third parties.
Your Rights
Right of access
You can request a copy of your personal data that we hold.
Right to rectification
You can correct or update your personal information.
Right to erasure
You can request the deletion of your personal data.
Right to portability
You can receive your data in a structured format.
To exercise your rights: Contact us via the integrated customer support in your client area. We will respond within 30 days.
Cookies and Similar Technologies
Types of cookies used
- Essential cookies: necessary for the operation of the site
- Session cookies: to maintain your login
- Analytics cookies: to analyze site usage
- Preference cookies: to remember your choices
Cookie management
You can control cookies via your browser settings. Note that disabling certain cookies may affect the functioning of the site.
Data Retention
Retention period
- Account data: as long as your account is active
- Server logs: according to your plan (3, 7, or 14 days)
- Screenshots: 30 days after capture
- Billing data: 7 years (legal obligation)
- Technical data: up to 12 months
Data deletion
When you delete your account, your personal data will be deleted within 30 days, unless retention is required by law.
International Transfers
Your data may be transferred and processed in countries other than your country of residence. We ensure that these transfers comply with applicable regulations.
For transfers to non-EU countries, we use appropriate safeguards such as the EU standard contractual clauses.
Changes to this Policy
We may update this privacy policy from time to time. Significant changes will be notified to you by email or via a notification on the site.
We encourage you to regularly review this page to stay informed about our privacy practices.
Contact
For any questions regarding this privacy policy or the protection of your data, contact us via the integrated customer support in your client area.
Data Protection Officer:Our support team is your main point of contact for all questions regarding data protection.